Refund Policy

We want you to love your Madhurishti jewelry pieces. Please review our guidelines below regarding order cancellations, replacements, and our return policy.

1. Order Cancellation (Before Dispatch)

  • Eligible Window: You can cancel your order directly from your My Account > Orders dashboard on our website while the order status is “Processing” (before the package is dispatched to our courier partner).
  • Cancellation Time Limit: Cancellation requests can be made up to 12 hours after order placement. Once an order is processed, packaged, and handed over to the courier partner, it can no longer be cancelled.
  • Refund Process for Cancellations: Once you submit a cancellation through your dashboard, a full monetary refund will automatically be processed back to your original payment method (Card/UPI/Netbanking via Razorpay) within 3–5 business days.

2. Return & Exchange Policy (After Delivery)

  • All Sales Are Final: Due to the handcrafted nature of our jewelry, we do not accept returns, exchanges, or monetary refunds once an order has been successfully delivered.
  • We strongly encourage reviewing product details, photos, and sizing descriptions carefully prior to completing your purchase.

3. Items Damaged in Transit

We take extreme care in packaging our handcrafted jewelry securely. In the rare event that your order arrives damaged or broken during transit:

  1. Unboxing Proof Required: Please take a clear unboxing photograph or a short video showing the damaged piece and original packaging.
  2. Time Window: Reach out to our customer support team via our Contact Us page or customer email within 24 hours of delivery with the attached media.
  3. Replacement: Once verified, we will arrange a fresh replacement item to be shipped out to you immediately at no additional cost.

4. Non-Returnable & Non-Exchangeable Items

Items bought under special clearance sales or customized/personalized jewelry pieces are strictly non-cancellable and non-returnable, unless physically damaged upon delivery.

5. Need Assistance?

For any questions regarding your active order, tracking updates, or damaged item replacements, please connect with us directly via our Contact Us page.