Privacy Policy

At Madhurishti, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit and purchase from our online store.

1. Information We Collect

When you browse our store, create an account, or place an order, we collect personal details necessary to fulfill your purchase and provide a seamless shopping experience:

  • Identity & Contact Data: Your name, billing address, shipping address, email address, and phone/WhatsApp number.
  • Transaction Data: Details regarding orders placed, items purchased, and transaction history.
  • Technical Data: Your IP address, browser type, device information, and cookies used to optimize site performance and site navigation.

2. How We Use Your Data

We use your information strictly for legitimate business operations and customer support, including:

  • Processing, packaging, and delivering your handcrafted jewelry orders.
  • Sending automated order notifications, invoice details, and courier tracking information.
  • Processing order cancellations and issuing applicable refunds via our payment gateway.
  • Assisting you with customer support inquiries, replacement requests, or tracking help.
  • With your explicit consent: Sending occasional updates regarding new collection launches, seasonal offers, or store announcements.

3. Data Security & Third-Party Disclosure

Your trust is paramount to us. We implement rigorous security measures to protect your information:

  • Secure Payment Processing: All payments are processed through encrypted, PCI-DSS compliant payment gateways (such as Razorpay). We never store or view your credit card, debit card, or UPI credentials on our servers.
  • No Third-Party Selling: We never sell, rent, trade, or share your personal data with external third parties for marketing purposes.
  • Essential Service Providers: We only share relevant details (such as shipping address and contact number) with verified third-party partners directly involved in fulfilling your order—specifically our courier shipping partners and payment processors.

4. Your Rights

You have full control over your personal information. At any time, you have the right to:

  • Access, update, or correct your personal details via your My Account dashboard.
  • Request the complete deletion of your account and personal data from our active databases.
  • Opt out of promotional newsletters or marketing communications by clicking the “Unsubscribe” link in any email footer.

5. Governing Law & Jurisdiction

This Privacy Policy and any disputes or claims arising out of the use of Madhurishti shall be governed by, and construed in accordance with, the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us directly through our official Contact Us page.